5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of supplying the service that property supervisors want, but too often do not due to a lack of continuing excellent control procedures.
Safety guard businesses are unlike any vendor a home supervisor usually hires. If you employ a painter, then you can see whether they do their jobs by looking at the walls. But when you employ a security guard company, how often can you see whether the guard organization is performing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In most cases they probably are, but it is important to implement a method of verification and quality control to make sure that problems connected with the deficiency of doing these jobs do not start to happen.
In this guide we’ll talk five (5) easy steps to improving your safety guard service and attaining everything you imagine as your ideal retail security Dagenham.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they could start working as security guards. If your state is among those states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security provider and ask yourself does it look adequate.
It is also the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb method to display whether the guard is a good match for your property is to conduct a short”interview” to get a feel for the guard and also to explain your expectations. This first dialogue can tell you a lot about what to expect from that guard and it gives you a chance to request a different guard if you think it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Site Specific Training”. Find out what your site specific training resembles:
• Can it happen at your premises?
• Who does the training?
• How long is each officer trained?
• How long can the security company double bank?
• How thoroughly are your article orders clarified?
Determine the answer to each of the questions and make certain they match what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes into preparing a guard to work in your premises.
Protect supervision is among the more important factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their job isn’t significant and they start to see themselves as not as a part of the security group. When guards do not feel like part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your premises. These tracking systems permit the security guard company to monitor the log and time the activity of these guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the safety guard provider provides a method of earning certain each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and alert is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, make sure to ask your safety guards questions about their duties and responsibilities to make sure they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be confident the consultant isn’t really a security guard company. If so, your audit is sure to develop problems with your current security guard company.